Comprehensive IT Solutions FAQ | Shanghai Qingguang Electronic Technology

What hardware configuration options are available?

We offer a variety of hardware configurations, including different processor models, memory capacities, and storage options. Customization is available to meet specific client requirements.
How can I obtain technical support?

You can reach our technical support team via online customer service, email, or phone. We are available to assist you at any time.
How should I handle a device failure?

Please refer to the user manual for initial troubleshooting. If the issue persists, contact our technical support for further assistance.
Which network protocols are supported by the switches?

Our switches support multiple network protocols, including VLAN, STP, and QoS, ensuring efficient and stable network performance.
What are the technical advantages of the storage device's data redundancy solution?

Our storage devices feature enterprise-grade RAID 6 with hot spare capabilities, supporting online expansion and real-time snapshot functions. With proprietary algorithms, we achieve 99.999% data availability and an MTBF (Mean Time Between Failures) of 2 million hours, significantly exceeding industry standards.
How does the switch's throughput performance adapt to high-density scenarios?

Our core switches support 400Gbps line-rate forwarding, with adaptive traffic scheduling algorithms. They can operate 128 100G ports in full-duplex mode within a 1U rack space. AI-driven QoS policies can reduce network latency by over 30%.

How long does shipping take?

Typically, order processing takes 1-2 working days. For in-stock items, shipping is completed within one week. For custom orders placed directly with the manufacturer, the lead time is approximately one month. Delivery times may vary depending on the destination.
What is the minimum order quantity (MOQ) for international orders?

We offer flexible procurement options for international customers. Standard products can be ordered starting from one unit, with tiered discounts available for bulk orders (10+ units). Customized projects require a minimum order of five units to optimize costs.
Can you provide DDP (Delivered Duty Paid) logistics solutions?

We have strategic partnerships with top logistics providers such as DHL and FedEx, supporting 11 international trade terms, including DDP and DAP. Delivery to major regions typically takes 7-12 working days, with specific terms varying by country.
Do you support LC (Letter of Credit) payments?

We currently support multiple payment methods, including credit cards, PayPal, and bank transfers, with all transactions processed through a 256-bit SSL encrypted channel. (LC is not supported at this time.) For large orders, a 30% advance payment can be arranged.

How long is the warranty period for products?

Servers and storage devices come with a 3-year warranty, while switches have a warranty period of 1-3 years. Specific terms can be confirmed with our customer service.
How can I apply for after-sales service?

You can submit a service request through the after-sales portal on our website or contact our customer service directly. We will process your request as soon as possible.

Do you have successful case studies in government or financial sectors?

Our solutions have been widely adopted in data centers for multiple national governments and are proven in industries with high stability requirements. While our direct experience in government and financial sectors is limited, our technology and solutions are well-suited for such environments.
Can you customize hardware configurations based on customer needs?

We support in-depth OEM collaboration, offering over 200 configurable parameters, including custom logo engraving on chassis. Typical delivery cycles are 6-8 weeks, with expedited projects available within 4 weeks.

Do you provide free architecture design consultations?

Our team of solutions architects offers free one-on-one consultations, including compatibility analysis of existing IT environments, TCO (Total Cost of Ownership) simulation tools, and performance benchmarking reports.
How can I obtain product whitepapers and technical documentation?

You can download these materials from the "Resource Center" on our official website or contact our sales representatives for assistance.

Contact me immediately if you encounter problems!